Tell HN: Google Fi horror story
12 by oefrha | 7 comments on Hacker News.
Upshot: I don't know if mine is an isolated instance, but if you're considering or in the process of switching to Google Fi, especially if you want to use it with your iPhone, think twice. TL;DR: The ugly: - My number wasn't ported after a week of activation despite calling customer support every day, and I have strong reasons to believe no one gave a damn. - I got sub-2G speeds with their LTE in a fully-covered, densely populated area; never figured out why. - Customer support has absolutely no troubleshooting material for iOS. The bad: - Phone support wait time ranges from 40 min to 60+ min; same for online chat. The good: - You can fill out a form and they'll call you back. - Call center reps were polite and friendly (but weren't able to help me). - At least no retention BS. The full story is over 2000 characters, so I'll put it in a comment / comments.
Upshot: I don't know if mine is an isolated instance, but if you're considering or in the process of switching to Google Fi, especially if you want to use it with your iPhone, think twice. TL;DR: The ugly: - My number wasn't ported after a week of activation despite calling customer support every day, and I have strong reasons to believe no one gave a damn. - I got sub-2G speeds with their LTE in a fully-covered, densely populated area; never figured out why. - Customer support has absolutely no troubleshooting material for iOS. The bad: - Phone support wait time ranges from 40 min to 60+ min; same for online chat. The good: - You can fill out a form and they'll call you back. - Call center reps were polite and friendly (but weren't able to help me). - At least no retention BS. The full story is over 2000 characters, so I'll put it in a comment / comments.
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